Technical Inside Sales Representative
Coopersburg, PA Coopersburg, PA Full-time Full-time $45,000 - $70,000 a year $45,000 - $70,000 a year 2 days ago 2 days ago 2 days ago About the Technical Inside Sales Role Our Company is currently offering a challenging and rewarding opportunity for a Technical Inside Sales Representative.
Your role is a critical component to the continued success of SHELLBACK.
Effective Inside Sales Management is a key element to the SHELLBACK team.
We offer a fast-paced, innovative environment where you will be trained and empowered to provide world class customer service to our global customer base.
Your Impact We are searching for a positive, detail oriented individual with excellent communication skills and accurate administrative skills to work in a fast paced, high pressure environment.
Must have the ability to multitask and handle a high volume of order entry and customer contact.
Key Responsibilities Provides customer and technical service over the telephone and via email to customers and Sales Executives.
Provides technical and product information, solicits customer orders and suggests additional products.
Maintains responsibility of orders from quotation to delivery.
Responds to customer inquiries.
Provides price quotations.
Processes customers' orders and sends order acknowledgements.
Creates and tracks invoices.
Tracks and keeps records of quotes, customer returns and backorders.
Maintains consistent interface with:
Customers and their representatives Outside Sales Team including Upper Management Manufacturing and Operations in the US and Abroad (Including Planning, Procurement, Quality, and Logistics) Finance Department Product Management Additional Responsibilities Answers all telephone, email, fax inquiries.
Addresses all customers' requests and solves problems in a timely and efficient manner.
Notifies customers of order status.
Makes sure orders are processed in a timely manner, so that all materials are ordered.
Works with procurement department on out of stock / late PO's.
Assists Customers with any questions in regards to shipping, progress of orders, and any other questions, as applicable.
Continually updates open order report to ensure orders are shipped by customers expected delivery dates.
Processes Return Material Authorizations (RMA's) for warranty replacement / Repair Service orders.
Works with Product Managers to update list pricing.
Assists Supervisor with daily duties.
Skills/Qualifications Experience in a Sales and Manufacturing environment (Semiconductor Industry or related background is ideal).
Strong Communication Skills (Written and Verbal) to confidentially explain information and converse with customers/clients.
Organizational skills required to effectively process all paperwork through the Customer Service process.
Must be a team player.
Excellent Typing and Data entry skills are required.
Computer proficiency is required in Microsoft office.
Attention to Detail and Timeliness required.
Experience with ERP system required, preferably Syteline or NetSuite, or equivalent software product.
Salesforce experience is a plus.
Education/Training Associates or Bachelors degree a plus, although not required.
The Job holder will be required to develop some working knowledge of the company's product, with a special emphasis in spares, repairs.
Job Type:
Full-time Pay:
$45,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Supplemental pay types:
Bonus pay Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Coopersburg, PA:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Your role is a critical component to the continued success of SHELLBACK.
Effective Inside Sales Management is a key element to the SHELLBACK team.
We offer a fast-paced, innovative environment where you will be trained and empowered to provide world class customer service to our global customer base.
Your Impact We are searching for a positive, detail oriented individual with excellent communication skills and accurate administrative skills to work in a fast paced, high pressure environment.
Must have the ability to multitask and handle a high volume of order entry and customer contact.
Key Responsibilities Provides customer and technical service over the telephone and via email to customers and Sales Executives.
Provides technical and product information, solicits customer orders and suggests additional products.
Maintains responsibility of orders from quotation to delivery.
Responds to customer inquiries.
Provides price quotations.
Processes customers' orders and sends order acknowledgements.
Creates and tracks invoices.
Tracks and keeps records of quotes, customer returns and backorders.
Maintains consistent interface with:
Customers and their representatives Outside Sales Team including Upper Management Manufacturing and Operations in the US and Abroad (Including Planning, Procurement, Quality, and Logistics) Finance Department Product Management Additional Responsibilities Answers all telephone, email, fax inquiries.
Addresses all customers' requests and solves problems in a timely and efficient manner.
Notifies customers of order status.
Makes sure orders are processed in a timely manner, so that all materials are ordered.
Works with procurement department on out of stock / late PO's.
Assists Customers with any questions in regards to shipping, progress of orders, and any other questions, as applicable.
Continually updates open order report to ensure orders are shipped by customers expected delivery dates.
Processes Return Material Authorizations (RMA's) for warranty replacement / Repair Service orders.
Works with Product Managers to update list pricing.
Assists Supervisor with daily duties.
Skills/Qualifications Experience in a Sales and Manufacturing environment (Semiconductor Industry or related background is ideal).
Strong Communication Skills (Written and Verbal) to confidentially explain information and converse with customers/clients.
Organizational skills required to effectively process all paperwork through the Customer Service process.
Must be a team player.
Excellent Typing and Data entry skills are required.
Computer proficiency is required in Microsoft office.
Attention to Detail and Timeliness required.
Experience with ERP system required, preferably Syteline or NetSuite, or equivalent software product.
Salesforce experience is a plus.
Education/Training Associates or Bachelors degree a plus, although not required.
The Job holder will be required to develop some working knowledge of the company's product, with a special emphasis in spares, repairs.
Job Type:
Full-time Pay:
$45,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Supplemental pay types:
Bonus pay Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Coopersburg, PA:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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